Leveraging Technology for Quality Improvement: Tools for Tracking and Reducing Errors

Errors can happen at an eye bank but with the right tools, errors can be tracked and eventually reduced. During this webinar, Andrea Crosson, Senior Director of Donor Operations at SightLife, presents technology tools that eye banks and OPOs can use to utilize data and reporting to track errors in their organizations. The session also highlights how operational staff can use tech reporting and tools in real time to catch errors during recovery and chart review in order to minimize impact downstream. Attendees learn more about how to use technological resources to reduce errors and improve your organization’s overall quality and performance.       

Andrea Crosson, CEBT

SightLife

Andrea Crosson, CEBT, has been at SightLife for over 15 years and has worked as a cornea recovery technician, transplant donor coordinator, medical review coordinator, and held several leadership roles throughout operations.  Over the last few years Andrea has overseen the Medical Review and Donor Operations teams, working to increase collaboration across departments and with external partners, improve efficiency and quality throughout her organization to ultimately help SightLife provide thousands of corneas for transplant annually in order to support their mission to serve as a global leader and partner to eliminate corneal blindness by 2040.

Matthew Arnett (Moderator)

Dakota Lions Sight and Health

Matthew Arnett is the Chief Quality Officer of Dakota Lions Sight & Health (DLSH) where he has worked since 2013. Prior to joining DLSH, he worked as an analytical chemist for a FDA-regulated pharmaceutical and cosmetics manufacturing firm. Matthew currently serves as Chair of the EBAA Quality Assurance Committee and has also served on the Mary Jane O'Neill Fellowship in International Eye Banking Selection Committee and as a guest faculty member of the 2019-2020 Technician Education Seminar. When not at work, Matthew enjoys spending time with his family (wife & son), cheering for the Green Bay Packers as a partial (1/360,760th) owner of the team, and brewing his own beer in a custom designed brewery in his garage.

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Leveraging Technology for Quality Improvement: Tools for Tracking and Reducing Errors
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Live Viewing: 1.00 CEU credit and certificate available
Live Viewing: 1.00 CEU credit and certificate available