Meaningful Aftercare Programs: Supporting Families after Donation

Donors and their families make generous decisions that save and enhance the lives of others. Eye banks, tissue banks, and organ procurement organizations have developed various programs and resources for donor families to provide comfort, help guide them through the loss of a loved one, connect them with other donor families, and to help them honor their loved one. 

During this panel discussion, representatives from various eye banks and an organ procurement organization will share information about the aftercare programs at their organizations and some of the services that they provide and the initiatives that they have launched.  The speakers will discuss various ways to provide support to families following donation and how they provide opportunities to honor their loved one and the gifts that they gave to others. 

CEUs: 1

Pam Albert, RN, BSN, CPTC, CBF

Sr. Director, Tissue Donation & Aftercare Services

New England Donor Services

Pam Albert, RN, BSN, CPTC, began her career at New England Donor Services (NEDS) in June of 1989 as a donation coordinator, coming to this position with ten years of transplant nursing experience in Boston. At NEDS, she has worked as the Education Specialist/Hospital Development Coordinator, Donor Family Liaison, Director of Tissue Operations and Aftercare Services. In July of 2015, she took on the role of Sr. Director Tissue Donation & Aftercare Services. In this role she oversees the Aftercare Services Department and acts as a performance coach for Tissue Operations Center staff, as well as a mentor and coach for new managers and directors in Tissue Donation Services.

Patti Auch

Family Care Coordinator

Dakota Lions Sight and Health

Patti Auch is the Family Care Coordinator at Dakota Lions Sight and Health. She works with hundreds of donor families at aRebecca Grossman, BSW, is the Senior Manager of Family and Community Resources and oversees the Aftercare Program. Her unique background fits well for this rewarding and complex position. Rebecca’s formal education began with a degree in social work from the University of Vermont. Rebecca has continued her education by earning certificates from University of Washington in Adult Education and Public Relations and has taken numerous courses to become a death doula. She also co-produced a live storytelling program for 11 years. She is an advocate, a storyteller, and has cultivated a truly remarkable community to support and connect SightLife donor families. given time, supporting them through their grief journey. She is humbled to have the opportunity to be a support resource to our donor families. Patti, has a BS in Health Administration, was a registered LPN and is nationally certified in Death & Grief Studies.

Rebecca Grossman

Senior Manager of Family and Community Resources

SightLife

Rebecca Grossman, BSW, is the Senior Manager of Family and Community Resources and oversees the Aftercare Program. Her unique background fits well for this rewarding and complex position. Rebecca’s formal education began with a degree in social work from the University of Vermont. Rebecca has continued her education by earning certificates from University of Washington in Adult Education and Public Relations and has taken numerous courses to become a death doula. She also co-produced a live storytelling program for 11 years. She is an advocate, a storyteller, and has cultivated a truly remarkable community to support and connect SightLife donor families.

Deb Schuett

Family Services Coordinator

Iowa Lions Eye Bank

Deb Schuett is the family service coordinator for the Iowa Lions Eye Bank and has a passion for creating a variety of opportunities, programs, and events to honor all cornea and eye donors, compassionately serves to support and assist grieving donor families, and actively educates and encourages the grateful recipients of the gift of sight. Deb is a graduate of the University of Wisconsin-Madison and has worked in the healthcare profession throughout her career, joining the Iowa Lions Eye Bank staff in 2002.

Penny Loy

PR/Communications Specialist

Miracles in Sight

Penny Loy is the PR/Communications Specialist for Miracles In Sight. Her daily work includes sending correspondence to donor families, and follow up on any and all questions pertaining to eye donation and corneal transplantation. She also coordinates correspondence between donor family/recipients. Penny also designed, developed, and executed shipment of the MIS family blanket.

Janice Sedgwick, M.Ed, CEBT

Manager, Public & Professional Relations

Georgia Eye Bank

Janice Sedgwick, CEBT, has worked for Georgia Eye bank the past 24 years and held many different positions within the organization.  In her current role as Public & Professional Relations Manager, she manages GEB’s community and professional relations activities.  Janice served as past chair for Donate Life Georgia and has been a member of the EBAA Donor, Partner and Community Relations Committee for a number of years.

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Meaningful Aftercare Programs: Supporting Families after Donation
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Certificate
1.00 CEU credit  |  Certificate available
1.00 CEU credit  |  Certificate available