Frequently Asked Questions

Need Help?

For questions about your EBAA account or content questions, email Herocia Hawkins
Here are some quick tips and answers to your questions.

What are the recommended browsers and internet setting for this site?

To view the recorded webinars, you must use an HTML 5 supported web browser. To confirm if you are able to view the products, please take the browser test.

How do I log into my account?

 If you already have an EBAA account, click the LOG IN button at the top left corner of the eyeLEARN home page. You will be redirected to the EBAA log in screen. Enter the username and password you use to log into the EBAA Website, and then you will be logged into EBAA's Education Portal, eyeLEARN. If you forgot your password, you can click "Forgot Password" to reset your log in information. If you have trouble logging in, please contact

How do I edit my profile?

When you are logged in to EBAA's Education Portal, hover over your name and click “Profile". In the profile section, you can edit your password and update your interest profile. Updating your interested will personalize the “Recommended for You” section with topics that match your interests.

How do I register for a live upcoming webinar?

To register for upcoming live webinars, log into the site and then click on the “Upcoming Webinars” bucket. To register, select the "Register" button and complete the checkout process. The registration fee allows an entire organization to attend at that rate. A discount code is included in the confirmation email to allow remote staff to register for the session for free.

What does it cost to register for a live webinar?

The cost to purchase a live webinar is $50 for members and $150 for non-members. An unlimited number of staff members may view the live webinar, but they must use the discount code to register if they will not be in one central location.

How do I register for an on-demand webinar?

To register for an on-demand webinar, log into the site and then click on the “On-Demand Learning” bucket and then select the “Webinars” bucket. Once you find the presentation you'd like to view, click on the title or click "View" to see the session description and speaker information. To proceed, select the "Register" button and complete the checkout process.

What does it cost to register for an on-demand webinar?

The cost to purchase an On-Demand presentation is $50 for members and $100 for non-members. The registration includes on-demand access for the entire organization. To gain access, each staff member must register for the session and enter the discount code included in the confirmation email. EBAA does offer complimentary sessions, which can be found on the "Free Sessions" page.

What do I do if I experience a problem when I’m logged in?

If you are already logged into an event and experience a problem (slides stop advancing, streaming audio stops/fails, etc.), please follow these steps: “refresh" your web browseror clear the cache in your web browser, and then close your web browser completely. Open the presentation link again on your web browser and resume watching the presentation.

Where do I find all the sessions I registered for?

All the sessions you registered for/attend can be find in the Dashboard (green button in the top right part of the page).

How are the sessions on the “Recommended for You” page selected?

Recommended page contains products recommended based on your interest categories as defined in your profile. To define/ edit your interest areas, please visit your profile.

How do I view the CEUs once I have completed a session?

The presentation and survey must be completed in order to claim credit for a session. To view your CEUs, log into the EBAA website, and then click on “My CEUs" on the left side menu. Please note, it may take some time for the CEUs to be added to your EBAA profile.

Do I receive a certificate of attendance after I have watched an on-demand presentation?

Yes, the certificate will be available for download after you have watched the presentation and completed the evaluation. This certificate can be provided to AATB for credit towards one’s CTBS certification.