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  • Keeping Track of Your Training Program: Best Practices in QA

    Contains 2 Component(s) Includes a Live Event on 09/11/2019 at 1:00 PM (EDT)

    Join us for this webinar to learn more about how you can keep track of your training program!

    Quality assurance and staff training go together like peanut butter and jelly!  A strong quality assurance program keeps track of staff training procedures from the initial training to competency determination to annual reviews and ongoing training. Records need to be kept and procedures need to be followed. During this session two experienced quality assurance professionals will discuss best practices for keeping track of training programs and procedures and how to keep electronic and paper systems and records up to date. Staff training procedures are a key part of any eye bank’s operations and to assure quality in those procedures, records must be kept, disclosed, and updated. Join us for this webinar to learn more about how you can keep track of your training program!

    Kristen Pereira, CEBT, CTBS, CQIA, CQA (ASQ)

    Sierra Donor Services Eye Bank

    Kristen Pereira, CEBT, CTBS, CQIA, CQA (ASQ), is the Manager of Quality & Compliance at the Sierra Donor Services Eye Bank and, has been a part of the organization's Quality Assurance Department for the past nine years. She has achieved a Bachelor's Degree in health care administration, along with the following certifications: Certified Tissue Bank Specialist (CTBS), Certified Eye Bank Technician (CEBT), Certified Quality Improvement Associate (CQIA), and Certified Quality Auditor (CQA). She is involved in all aspects of quality; from implementing policies and procedures, to adverse reaction reporting, to handling various types of third party inspections.

    Elizabeth R. Ellett, MSHA, MT(ASCP), CQA(ASQ), ACHE

    Advancing Sight Network

    Elizabeth R. Ellett, MSHA, MT(ASCP), CQA(ASQ), ACHE, is the Vice President of Regulations and Compliance at Advancing Sight Network. Elizabeth received her Master of Science in healthcare administration from the University of Alabama at Birmingham (UAB). Elizabeth holds certifications with the American Society of Quality, American Society of Clinical Pathologist, and Lean Six Sigma as a Green Belt. She has served as both lead and general auditor for CAP and AABB and is a current member of American College of Healthcare Executives.

    Matthew Arnett

    Dakota Lions Sight and Health

    Matthew Arnett is the Chief Quality Officer of Dakota Lions Sight & Health (DLSH) where he has worked since 2013. Prior to joining DLSH, he worked as an analytical chemist for a FDA-regulated pharmaceutical and cosmetics manufacturing firm. Matthew currently serves as Chair of the EBAA Quality Assurance Committee and has also served on the Mary Jane O'Neill Fellowship in International Eye Banking Selection Committee and as a guest faculty member of the 2019 Technician Education Seminar. When not at work, Matthew enjoys spending time with his family (wife & son), cheering for the Green Bay Packers as a partial (1/360,760th) owner of the team, and brewing his own beer in a custom designed brewery in his garage.

  • Ocular Research Tissue: From the Eye Bank to the Researcher

    Contains 2 Component(s) Includes a Live Event on 08/28/2019 at 1:00 PM (EDT)

    Whether your organization is already involved in this space, or you are considering offering new services related to research tissue, this is the session for you. Register for this session today!

    Eye banks play an important role in ocular research. Eye bank technicians are the first ones to recover the tissue that will be used by researchers and are often the ones who dissect the tissue based on requests and needs. The relationship between the eye bank and the researcher is important and there is becoming more of a need for a strong relationship between the two. During this session, the speakers will discuss how eye banks can become involved in providing research tissue, the opportunities that are becoming available, how to perform certain dissections, and how to work with researchers to fulfill specific needs. Attendees will hear from three eye bank professionals as well as a researcher who works closely with eye banks to get the tissue that is needed for his research. Whether your organization is already involved in this space, or you are considering offering new services related to research tissue, this is the session for you. Register for this session today!

    Dan Stamer, PhD

    Duke University

    W. Daniel Stamer, PhD, currently serves as the Joseph A.C. Wadsworth Professor of Ophthalmology and Professor of Biomedical Engineering at Duke University.  Professor Stamer was educated at the University of Arizona, earning his bachelors of science in Molecular and Cellular Biology in 1990 and doctorate in Pharmacology and Toxicology in 1996.  He completed two research fellowships: the first with Dr. Andrea Yool in electrophysiology and the second with Dr. David Epstein in glaucoma/cell biology.  Professor Stamer started his research program in 1998 at the University of Arizona, where he remained for 14 years, rising through the ranks to full Professor and Director of Ophthalmic Research. He joined the faculty at the Duke Eye Center in 2011.  Notable recent accomplishments include the Rudin Prize for Glaucoma in 2012, the Research to Prevent Blindness Senior Scientific Investigator Award in 2013, election as ARVO trustee in 2015 and ARVO president in 2019. He currently holds prominent editorial positions in three premier ophthalmology journals: as Editor-in-Chief for the Journal of Ocular Pharmacology and Therapeutics, member of editorial board Investigative Ophthalmology and Visual Science and executive editor of Experimental Eye Research.

    The primary research focus of the Stamer laboratory is to understand the molecular and cellular mechanisms that regulate conventional outflow such that novel targets can be identified, validated and used for the development of therapeutics that target/modify the diseased tissue responsible for elevated intraocular pressure in glaucoma. Professor Stamer has been working in the area of glaucoma research for the past 25 years, pioneering cellular, tissue, organ culture and murine model systems for use by his laboratory and others to study conventional outflow physiology and pharmacology. His laboratory has worked closely with industry, assisting in the development/pre-clinical testing of several new classes of glaucoma drugs that target the diseased conventional outflow pathway responsible for ocular hypertension.

    Research progress by the Stamer laboratory group is documented in over 140 peer-reviewed primary contributions to the literature and two dozen reviews/book chapters/editorials.  

    Sung Lee

    Lions Gift of Sight

    David Ammar

    Lions Eye Institute for Transplant and Research

    Kristen McCoy, MA, CEBT, CTBS

    Eversight

    Kristen McCoy, MA, CEBT, CTBS, has been with Eversight since 1996, first holding the position of Laboratory Technician at Eversight in Illinois and later becoming the Laboratory Manager. She was appointed to Technical Director in 2008 when she assumed the responsibility for corporate training, and is currently the Vice President of Innovations. Kristen holds a master's degree in health and humans services administration from St. Mary's University in Minnesota, a bachelor’s degree from the University of Dayton and is a Certified Eye Bank Technician (CEBT) and Certified Tissue Bank Specialist (CTBS). She has served on numerous Eye Bank Association of America (EBAA) committees and sub-committees over the years including the Technician Education Committee and the Certification Board. Kristen also served as a faculty member of the Technician Education Seminar for eight years.

  • Communication That Matters: How Compassionate Language Can Increase Authorizations

    Contains 2 Component(s) Includes a Live Event on 07/31/2019 at 1:00 PM (EDT)

    Authorization rates can increase with the utilization of compassionate language, expert navigation of the UDRAI and effective staff training. Register today to participate in this dynamic session!

    Messages and communications all come down to the delivery. In the donation community, delivery is important when you are speaking with donor family members and next of kin. Compassionate language isn’t always natural for everyone, but it is a necessity when speaking with individuals who lost their loved one just hours before.  By using compassionate language and keeping a calm and steady tone, donor coordinators and call center staff are able to help navigate individuals through a very important discussion during their worst moments.  During this webinar, three experienced eye bank professionals will discuss donor authorization phone calls and how to communicate with individuals in a compassionate and effective manner.  

     Through presentations and audio recordings, attendees will learn the following:

    • The importance of compassionate language and how to communicate with compassion
    • Steps to prepare for and lead the call with the next of kin
    • How to navigate next of kin through the UDRAI and sensitive topics
    • Tips for training staff and providing feedback

     Authorization rates can increase with the utilization of compassionate language, expert navigation of the UDRAI and effective staff training. Register today to participate in this dynamic session!

    Joy Fragola

    Southern Eye Bank

    As the Professional Outreach Director for Southern Eye Bank since 2005, Joy is focused on relationship building and community and professional education concerning organ, tissue and cornea donation.  She travels throughout southwest Louisiana, from Morgan City to Cameron, and as far north as Deridder to develop partnerships with hospitals, coroners, hospices, funeral homes and other community organizations to facilitate donation.

    Joy also trains Southern Eye Bank’s referral coordinators as they approach families for authorization for cornea and eye donation.

    With a Master’s degree in Psychology, Joy taught at the University of Louisiana at Lafayette and continues to enjoy teaching through her role at Southern Eye Bank.  Her background in Leadership Development for General Electric and other major companies across the country has contributed to her passion for excellence through collaboration.

    This passion has helped create an awareness of the role of Southern Eye Bank (SEB) in SW Louisiana.  In November, 2017, SEB was the co-recipient, along with Louisiana Organ Procurement Agency, of the Lafayette General Health System’s Community Hero Award.  This award offers community-wide recognition for effective service partnerships that are considered outstanding by clients, patients, caregivers and peers.  Service, effectiveness, and impact on healthcare must be evident.

    Originally from upstate New York, Joy has lived in Lafayette, LA for the past 16 years.  

    Krystal Christensen-Wiederrich

    Lions VisionGift

    Krystal Christensen-Wiederrich, is a Portland-transplant, originally from South Dakota, where she received her bachelor's degree in english from Black Hills State University. In 2015, Krsytal started at Lions VisionGift as a Donation Specialist. She took a six-month hiatus to volunteer in Cambodia and was honored to return to Lions VisionGift. In May of 2017, she became the Logistics Center Supervisor. Over the last year the eye bank has been through many process changes and new software implementations. Currently, she is finishing a coding bootcamp through the University of Oregon to understand software development and better serve their department when they upgrade to new technologies. 

    Micah Monroe

    SightLife

    Micah Monroe has served with SightLife since 2015 in multiple roles. For three years he has trained and developed transplant professionals to navigate the difficulties of facilitating donation discussions with families across the country. Currently he is the Manager of Operations for SightLife’s NE office in Bethlehem, PA where he has been building a secondary communication center to support SightLife’s Seattle Headquarters. Previous to eyebanking, Micah taught English as a second language in Mexico, Thailand, and domestically. He holds a BA in English from Western Washington University.   

    Fred Jordan, FSL

    Miracles in Sight

    Fred Jordan, FSLhas been with Miracles In Sight since 2001. Fred is licensed in North Carolina and South Carolina as a Funeral Director/Embalmer. Over his many years with Miracles In Sight, Fred has fulfilled the roles of Surgical Recovery Specialist, Lab Technician, Professional Development Specialist and is now Director of Development. He currently serves as Chair of the EBAA Donor Development Committee.

  • EBAA Statistical Report: Highlights, Trends, and How to Use the Data at Your Organization

    Contains 1 Component(s)

    Learn about the latest data; highlights of the 2018 report; trends in donation, recoveries and transplantation; how to use the report to benchmark your organization; and everything else you need to know about the report and the reporting process.

    The 2018 EBAA Statistical Report was recently released and contains a lot of data! Join us for this complimentary webinar presentation to learn about the latest data; highlights of the 2018 report; trends in donation, recoveries and transplantation; how to use the report to benchmark your organization; and everything else you need to know about the report and the reporting process. 

  • eyeLEARN: A Guide to Navigating EBAA's Online Education Portal

    Contains 1 Component(s)

    Want to learn more about all that eyeLEARN has to offer? Watch this overview for free!

    EBAA Director of Education, Stacey Gardner, and EBAA Education and Programs Manager, Genevieve Casaceli, discuss eyeLEARN, explain how to navigate the site, and walk through how to purchase and attend sessions. Check out the recording for free today!

  • An Introduction to Lean Methodology in Eye Banking

    Contains 3 Component(s), Includes Credits Recorded On: 04/01/2019

    Learn more about lean methodology and how it can impact your eye bank!

    Lean Methodology is a structured and effective way to look for, and to reduce or eliminate, waste in an organization’s daily operations and processes.  Lean focuses on the value of the goods and services that we provide from the customer’s point of view.  This webinar presentation offers an introductory look at applying Lean Methodology at an eye bank through these three major components:

    - Defining what is or is not a value –added activity from a customer perspective
    - Highlighting the 5 Lean Principles
    - Discussing the 8 types of waste that are common and identifiable in our work processes.

    The speaker presents all of the types of waste in regards to an organization’s operations and processing, giving examples specific to eye banking that Iowa Lions Eye Bank has found through their continuous improvement efforts.  Attendees will learn about the common tools used in Lean process improvement projects and how to identify to which tools will work best for your eye bank. Register today!

    Recording Length: 1 Hour

    CEU: 1


    Note: If you purchase the “Group Training” option for an educational session, up to 15 individuals from your eye bank may receive CEU credit for the session. In order for those individuals to have access to the session, please send the list of names to Genevieve@restoresight.org. Please note that all individuals will need to have an eyeLEARN account in order to have access to the session. To activate and log into your eyeLEARN account, simply use your EBAA credentials that you use to log into the EBAA Member’s Section. Once Genevieve Casaceli has received the list of names, and their accounts have been activated in eyeLEARN, Genevieve will give each person access to the session, and they will be able to view the session and obtain CEU credit. If you prefer to watch as a group, please use a group signature sheet to claim credit.

    Greg Olson, LSSBB, CAPM, CQIA

    Greg received his bachelor’s degree from Eastern Illinois University, completed the Lean Six Sigma Black Belt training through Villanova University, and has earned his Certified Associate in Project Management and Certified Quality Improvement Associate accreditation. He joined the Iowa Lions Eye Bank in January of 2017 as a quality and operational improvement coordinator, where he focused on industry compliance and on Lean process improvement projects.

  • The Office of the Medical Examiner: What You Need to Know

    Contains 3 Component(s), Includes Credits Recorded On: 03/20/2019

    Learn more about the role of the Medical Examiner and how to strengthen relationships with the Medical Examiner or Coroner office that your organization works with!

    Mary Case, MD, the 2016 EBAA Gift of Sight Recipient, discusses the role of the Medical Examiner and the relationship that has been developed with Mid-America Transplant. Also speaking during this session is Debbie Lanter from Mid-America Transplant, where she discusses the relationship from the eye bank's perspective.

    The speakers also discuss some of the more common challenges that are encountered when preserving the integrity of the death investigation, as well as ensuring that donation is possible.

    Recording Length: 1 Hour

    CEU: 1


    Note: If you purchase the “Group Training” option for an educational session, up to 15 individuals from your eye bank may receive CEU credit for the session. In order for those individuals to have access to the session, please send the list of names to Genevieve@restoresight.org. Please note that all individuals will need to have an eyeLEARN account in order to have access to the session. To activate and log into your eyeLEARN account, simply use your EBAA credentials that you use to log into the EBAA Member’s Section. Once Genevieve Casaceli has received the list of names, and their accounts have been activated in eyeLEARN, Genevieve will give each person access to the session, and they will be able to view the session and obtain CEU credit. If you prefer to watch as a group, please use a group signature sheet to claim credit.

    Mary Case, MD

    Office of the Medical Examiner in St. Louis County, Missouri

    Dr. Mary Case is the Chief Medical Examiner in the Office of the Medical Examiner in St. Louis County, Missouri. Dr. Case has a BA from the University of Missouri and received her medical degree from the St. Louis University School of Medicine. In 2016, Dr. Case received the EBAA Gift of Sight Award for her work in ensuring donation is an option for the deaths that fall under the Medical Examiner’s jurisdiction in St. Louis and the surrounding counties. As a result of her tireless support of donation, the Office of the Medical Examiner work in cooperation with Mid-America Transplant to ensure even complicated deaths are still considered for donation.

    Debbie Lanter

    Mid-America Transplant

    Debbie Lanter is the Medical Examiner/Coroner & Hospital Services Specialist for Mid-America Transplant. She has been involved in eye banking for the past twenty-five years and has performed a number of different of roles in the organization  throughout that time. Debbie’s current role focuses on developing partnerships with Medical Examiners, Coroners, and Hospice to establish effective systems for increasing non-hospital referrals for eye and tissue donation.

  • Referral to Recovery: Increasing High Quality Ocular Outcomes

    Contains 3 Component(s), Includes Credits Recorded On: 03/06/2019

    Learn more about practices that eye bank staff members can utilize when working with hospital partners, funeral home directors, and others to increase potential benefits for recipients.

    In the always evolving eye banking profession, ensuring that cornea tissue is recovered in a timely, efficient and safe manner is always a priority.

    In the one-hour webinar, Referral to Recovery - Increasing High Quality Ocular Outcomes, three presenters will identify various practices that eye bank staff members can utilize when working with hospital partners, funeral home directors, and others to yield excellent ocular outcomes and increase potential benefits for recipients.

    Referrals, Triage and Donor NOK Phone Calls: A program to improve ocular donation outcomes.
    Andrea Cranford, Lions VisionGift

    Navigating call center logistics effectively and efficiently can broker positive tissue quality outcomes with donor tissue by abbreviating death to preservation timelines. This smoother, more efficacious execution of the donor coordinator role also has the secondary benefit of facilitating a better relationship with partner agencies by streamlining and expediting the donation process, thus reducing the time and logistics burden placed upon hospitals and funeral homes throughout the recovery process. The presenter discusses several tools and strategies that can be used by donor coordinators to reduce tissue recovery timelines.

    Implementing an issue tracking system
    Michael O’Keefe, Eversight

    This session will provide an overview of how Eversight implemented a system where all staff can report issues that obstruct work flows or slow down the donation process. Using Jira, a software program, all submitted issues are collated so that trends can be identified. Recurrent items are reviewed and countermeasures are developed to prevent continued issues. Implementation of the software, along with making it widely available for all staff has raised awareness to issues that were previously unknown, leading to improvements in OPO relations, Hospital recoveries, and Funeral Home and Medical Examiner partnerships.

    Enhancing Funeral Home Relationships to Increase Donations and Reduce Recovery Times.
    Julie Todd, KeraLink - Southeast

    The role of the Eye Bank can greatly impact outcomes and by strengthening Funeral Home relationships we can have successful donation outcomes. This presentation will share a unique program that fosters positive relationships with funeral homes. The Funeral Home relationship can provide a partnership that will improve death to preservation times and lead to increased referrals. To have a positive impact on reducing death to preservation times a program was implemented that allows 24-hr access to the facilities. The presenter will share why the program was created at one organization, how it was implemented and the outcomes.

    Gain insight on ways to improve the referral process as well as ocular outcomes and purchase this session today!

    Recording Length: 1 Hour

    CEU: 1

    Note: If you purchase the “Group Training” option for an educational session, up to 15 individuals from your eye bank may receive CEU credit for the session. In order for those individuals to have access to the session, please send the list of names to Genevieve@restoresight.org. Please note that all individuals will need to have an eyeLEARN account in order to have access to the session. To activate and log into your eyeLEARN account, simply use your EBAA credentials that you use to log into the EBAA Member’s Section. Once Genevieve Casaceli has received the list of names, and their accounts have been activated in eyeLEARN, Genevieve will give each person access to the session, and they will be able to view the session and obtain CEU credit. If you prefer to watch as a group, please use a group signature sheet to claim credit.

    Andrea Cranford

    Lions VisionGift

    Andrea Cranford began her career at Lions VisonGift in May of 2011 as a Donation Specialist, screening for eye and tissue donation, coordinating recovery logistics and guiding families through the donation process. In June of 2011 she was promoted to Logistics Center Trainer overseeing all training for new Donation Specialist staff. In August 2013 she was promoted to Manager of the Logistics Center and in January of 2019 her role expanded to managing the Donor Referral Line, DRL. The DRL is the new designated referral center for Oregon and Southern Washington. Through a strategic partnership with Pacific Northwest Transplant Bank, Community Tissue Services, and Lions VisonGift the three organizations work to gain operational efficiencies through shared resources and aligned initiatives to best maximize the gift of donation.

    Michael O'Keefe, CEBT

    Eversight

    Michael O'Keefe, CEBT, joined Eversight in 1994 as a laboratory technician soon after he graduated from the University of Michigan with a BS in Biology. During his time at Eversight he worked in numerous leadership roles, became a private pilot, learned how to raise bees, thought about raising chickens, formed an improv duo and earned an MBA from the Ross School of Business. Michael now serves in the role of Chief Operating Officer and is helping Eversight to maximize its mission by improving operational effectiveness, employee engagement and customer satisfaction using principles derived from the Center for Positive Organizations at the University of Michigan.

    Julie Todd, CEBT

    CorneaGen - Orlando

    Julie Todd, CEBT, has been with CorneaGen - Orlando (formerly KeraLink International, Southeast) since October 2013 and is currently Donor Family Services Manager. Julie was introduced to the donor services field and began working as a per-diem ocular recovery technician for KeraLink International. Over the years Julie has become a full time technician developing her eye-banking education and worked to attain her CEBT in 2016. She currently manages the Family Service Coordinator and Recovery departments. Julie is an outdoor enthusiast and will always #optoutside when the opportunity presents.

    Janice Sedgwick, CEBT

    Georgia Eye Bank

    Janice Sedgwick, CEBT, is the Manager of Public and Professional Relations at Georgia Eye Bank. Janice has also been a member of the Donor Development committee since 2012. 

  • Let's Get Together: Enhancing Collaboration on Shared Cases

    Contains 3 Component(s), Includes Credits Recorded On: 02/28/2019

    Learn more about how to communicate with your recovery partners and register for this session today!

    Communication and collaboration are key when working with recovery partners on a shared case. During this webinar, speakers identify the challenges and opportunities that arise on shared tissue and eye cases in regards to individual needs of each tissue and organization and how to effectively communicate with each other to ensure the best possible outcome of the donation for both organizations. This session focuses on the tissue and eye bank requirements in blood collection, recovery procedures, physical inspections and cooling protocols. The speakers also present various case studies that highlight the importance of communication on shared cases. Learn more about how to communicate with your recovery partners and register for this session today!

    Recording Length: 1 Hour

    CEU: 1

    Note: If you purchase the “Group Training” option for an educational session, up to 15 individuals from your eye bank may receive CEU credit for the session. In order for those individuals to have access to the session, please send the list of names to Genevieve@restoresight.org. Please note that all individuals will need to have an eyeLEARN account in order to have access to the session. To activate and log into your eyeLEARN account, simply use your EBAA credentials that you use to log into the EBAA Member’s Section. Once Genevieve Casaceli has received the list of names, and their accounts have been activated in eyeLEARN, Genevieve will give each person access to the session, and they will be able to view the session and obtain CEU credit. If you prefer to watch as a group, please use a group signature sheet to claim credit.

    Jonathan Boyd, CTBS

    American Association of Tissue Banks

    Over the past decade, Jonathan Boyd has worked in multiple roles within the tissue banking and transplant industry including surgical tissue procurement, in leadership roles and eligibility evaluation. Jonathan is now the Director of Certification & Online Learning at the American Association of Tissue Banks where he oversees the development of online educational programming and the certification program. Jonathan is a Certified Tissue Banking Specialist, the AATB Liaison to the several AATB committees and the winner of the 2018 AATB Outstanding Professional Education Award.Jonathan is an active member of the International Association of Coroners & Medical Examiners, an Affiliate Member of the National Association of Medical Examiners, a member of the American Society of Association Executives (ASAE) and is an active committee member with IACME, NAME & ASAE.

    Esteban Rangel, CEBT

    KeraLink International

    Esteban, a Texan native, joined the eye banking community as a recovery technician in 2010 while working on obtaining his BS in Anthropology from Texas State University. Over the years he's worked in different areas of eye banking, from donor coordinator to technical director. In his most current role, he oversees the new tissue processing facility at KeraLink- New England. He also serves in the Technician Education, Research and Statistical Report Committees.

    Troy Win'E, CEBT

    SightLife

    Troy is the Director of Recovery Services at SightLife. He received his Bachelor's Degree in Cellular Molecular Biology from the University of Washington. Troy currently serves on the EBAA Technician Education Committee as Vice Chair.

    Julie Todd, CEBT

    KeraLink - Southeast

    Julie has been with KeraLink International, Southeast since October 2013 and is currently Donor Family Services Manager.  Julie was introduced to the donor services field and began working as a per-diem ocular recovery technician for KeraLink International.  Over the years Julie has become a full time technician developing her eye-banking education and worked to attain her CEBT in 2016.  She currently manages the Family Service Coordinator and Recovery departments.  Julie is an outdoor enthusiast and will always #optoutside when the opportunity presents.

  • The CEBT Exam: Updates, Information, and Resources

    Contains 1 Component(s)

    Check out this free informational webinar that goes over everything you need to know about the CEBT exam!

    This webinar will discuss everything you need to know about taking the CEBT Exam, as well as the new and updated resources available to you.