From Compliance to Culture: Bridging the Gap Between Operations and Quality

Includes a Live Web Event on 10/22/2025 at 1:00 PM (EDT)

Every eye bank has a quality department—but not all have a quality culture. In this webinar, speakers explore how quality can go beyond checklists and audits to become part of your organization’s everyday mindset. Speakers look at how leadership, staff, and the quality team can all play a role in building a stronger culture of quality, focusing specifically on two key area: process improvement and communication.

Attendees will learn:

Understand the roles of Operations and Quality Assurance in process improvement initiatives.
Identify key areas where misalignment between Operations and QA can lead to inefficiencies or failures.
Learn practical strategies for fostering effective communication and trust between cross-functional teams by exploring a real-world example of successful process improvement.
How to speak with maximum impact while minimizing conflict
Negotiation strategies for increasing collaboration and alignment
How Quality can lead your organization during high-stakes moments

Attend this session to learn more about establishing a culture of quality at your organization. Register today!

Kip Hoffman, CQT (ASQ) (Moderator)

Quality Coordinator

Iowa Lions Eye Bank

Kip Hoffman, CQT (ASQ), is the Quality and Compliance Coordinator at Iowa Lions Eye Bank and the Chair of the EBAA Quality Assurance Committee. He cares for audits, document control, compliance, data analysis and the like, having prior experience working with quality and purchasing in the manufacturing sector. He is an ASQ Certified Quality Technician and specializes in SOP creation and Lean concept.

Katrina Capuzzo, CEBT

Director of Quality Assurance

Lions World Vision Institute

Katrina Capuzzo, CEBT, CTBS, is the Director of Quality Assurance at Lions World Vision Institute. She has a Bachelor of Science in Mathematics and Applied Science from UCLA and has over 15 years of experience in the field of eye and tissue donation, primarily in Quality Assurance, Donor Eligibility, and Recovery. Katrina currently serves on the EBAA Quality Assurance and Exam Committees. When not at work, Katrina enjoys traveling by train with her husband and two young sons.

Jerry Burkey, CEBT

Quality Assurance Lead

San Diego Eye Bank

Jerry Burkey, CEBT, is a Certified Eye Bank Technician and the Quality Assurance Lead at the San Diego Eye Bank. Prior to working in Eye Banking, Jerry was a Fire Chaplain and Executive Director at FirefighterAid. He has 15 years of experience in eye banking across various disciplines, having worked in Recovery, Quality, Hospital Development, and Donor Eligibility. Jerry currently serves on the EBAA QA Committee and the Technical Procedures Manual Subcommittee.