Answering the Call: Navigating the Role of the AOC

Includes a Live Web Event on 05/07/2025 at 1:00 PM (EDT)

The Administrator on Call (AOC) is an important role and can be different at each eye bank. The webinar " Answering the Call: Navigating the Role of the AOC" focuses on the crucial role of administrators who are responsible for overseeing eye banking operations during off-hours. Speakers will discuss what this role looks like at their organizations, highlighting the difference between having dedicated staff or scheduling staff to take on the role, the types of calls that the AOC receives and the considerations for making decisions in the moment. Speakers will present cases and scenarios, discussing how various situations were handled at their organizations.

 

Attendees will learn:

  • The roles and responsibilities of an AOC at different eye banks
  • The types of calls that an AOC receives
  • The unique challenges faced by the AOC
  • How to navigate certain situations presented to the AOC
  • Best practices for AOCs including effective communication, logistical coordination, and task prioritization

  Attend this session to learn more about the role of the Administrator on Call and to gain and practical strategies for managing on-call duties for the eye bank. 

Dana Owens, CEBT

Director, Tissue Recovery

Eversight

Dana Owens, CEBT, is the Director of Tissue Recovery for Eversight.  She began her healthcare career as an EMT and Medic in the United States Army.  Soon after, she found her calling and purpose within the world of eye banking.  Dana has been involved in eye banking as a recovery technician, recovery manager, business development, research recovery development, and distribution manager and has been the Director of Tissue Recovery since 2022.  Dana currently serves as the Vice-Chair for the Technician Education Committee. 

Monica Freiburger, CEBT

Donor Eligibility Manager

Iowa Lions Eye Bank

Monica Freiburger, CEBT, has been with Iowa Lions Eye Bank since 2008, beginning her career as a Recovery Technician and advancing to her current role as Donor Eligibility Manager. Since 2018, she has actively contributed to the Eye Bank Association of America through various committees, including the Continuing Education Committee, Exam Committee, Statistical Report Committee, Technical Procedures Manual Subcommittee, and currently serves on the Policy and Position Research Subcommittee and Technical Education Committee.

Ann Kent, CEBT

Georgia Eye Bank

Ann Kent, CEBT, is a Certified Eye Bank Technician and the Recovery Services and Training Supervisor at the Georgia Eye Bank.  She has been in eye banking for over 10 years and has prior experience in donor coordination, recovery services, and clinical services.  Ann is responsible for the training of laboratory staff in many functions including tissue recovery, evaluation, and donor eligibility.  She currently serves on the EBAA Technician Education Committee.

Taylor Vanek, CEBT

Manager of Surgeon Development

Miracles in Sight

Taylor Vanek, CEBT, began her career in eye banking in 2012 as a recovery technician after having seen a recovery during her internship at the medical examiner's office. Just over ten years later, she has worked in almost all areas of eye banking. She has worked with donor families, corneal transplant surgeons, in the lab and with the community to educate and foster corneal donation. In 2020, Taylor joined Miracles In Sight and has recently become their new Manager of Surgeon Development. 

Nikki Smith, CEBT

Clinical Manager

The Eye Bank of Kentucky

Nikki Smith, CEBT, is the Clinical Manager at The Eye Bank of Kentucky (EBKY). She has been with EBKY for 5 years and is passionate about ocular recovery and donor eligibility. Nikki currently serves on the EBAA Technician Education Committee. She is a mom of two boys, who keep her busy in her free time!

Ingrid Schunder, MBA, CEBT (Moderator)

President & CEO

Miracles In Sight

Ingrid Schunder, MBA, CEBT, began a career in ocular transplantation in 1999 at the Lone Star Lions Eye Bank in Austin, Texas.  During her 13 years there, she performed all aspects of eye banking in her role as Technical Director. Ingrid accepted a position with North Carolina Eye Bank in 2013 as the Supervisor of Recovery Services. In 2016, she earned her MBA in leadership and was promoted to the Vice President of Donor Logistics after the acquisition of ocular recovery services in South Carolina.  Ingrid was responsible for the day-to-day logistical operations of the donor recovery process, hospital development, Medical Examiner and Coroner relationships in North and South Carolina. In 2020, Ingrid led the project for the acquisition of the Lone Star Eye Bank, now Miracles In Sight, Lone Star Division. In June of 2022, Ingrid was promoted to President & CEO of Miracles In Sight. Ingrid is an active member in the Eye Bank Association of America (EBAA) and serves as chair of the Technician Education Committee, EBAA Medical Advisory Board and Certification Board. Ingrid served in the United States Army, HHC, 2AD as the Commanding General’s Attendant. Prior to her career in eye banking, she taught high school Spanish and English.

Key:

Complete
Failed
Available
Locked
Webinar
05/07/2025 at 1:00 PM (EDT)  |  60 minutes
05/07/2025 at 1:00 PM (EDT)  |  60 minutes
Survey
2 Questions
Certificate
Live and Archive Viewing: 1.00 CEU credit and certificate available
Live and Archive Viewing: 1.00 CEU credit and certificate available