Partner Relations: An Interactive Case Study Discussion on Resolving Conflict

  • Registration Closed

Conflict can arise in our personal and professional lives, and it is important to learn how to navigate and manage conflict to ensure positive outcomes for all parties involved. This interactive workshop, facilitated in Zoom Meetings, will discuss conflict management as it relates to donation. The session provides a brief overview of conflict resolution, dynamic case study discussions in breakout rooms and a moderated group discussion about how to manage conflict in specific situations. Attendees will participate in discussions highlighting situations in which eye banks often face conflict with other partner organizations.

Attendees will learn:

  • Best practices for managing and resolving conflict
  • How to navigate common conflicts that arise around donation
  • Tips for building stronger relationships with donation partners

Attend this session to learn best practices for resolving conflict, discuss real cases, and learn from each other how to create a positive donation experience for all involved. 

Registration is free for members; but registration is required.

IMPORTANT: Due to the interactive nature of this session, it will NOT be recorded. Individuals must attend the live session to participate and earn 1 CEU.

Fred Jordan, FSL

Director of Development

Miracles In Sight

Fred Jordan, FSL, has been in eye banking since 1995 and full-time with Miracles In Sight since 2001. Fred is a licensed Funeral Director/Embalmer in North Carolina, South Carolina and Texas. Over his many years with Miracles In Sight, Fred has fulfilled the roles of Surgical Recovery Specialist, Lab Technician, Professional Development Specialist and is now Director of Development. He currently serves on the EBAA Donor, Partner and Community Relations Committee.

Esther Baker, MA, MBA

Executive Director

Iowa Lions Eye Bank

Esther Baker, MA, MBA, is the Executive Director at the Iowa Lions Eye Bank. Prior to joining the eye bank in January 2019, Esther’s gained experience in non-profit management and program administration, communication, and program evaluation and qualitative research in areas including health services, higher education, and youth development programming. Previous roles include special projects research associate at Strength in Numbers Consulting Group and deputy director of the Iowa Tobacco Research Center in the University of Iowa College of Public Health. Esther earned her master’s degree in Communication and her BA in telecommunications from Michigan State University and her MBA from the University of Iowa.


07/21/2022 at 1:00 PM (EDT)  |  60 minutes
07/21/2022 at 1:00 PM (EDT)  |  60 minutes
4 Questions
Live Viewing: 1.00 CEU credit and certificate available
Live Viewing: 1.00 CEU credit and certificate available