Risk Management in Eye Banking: Tools for Identifying and Assessing Risks

Risk management is critical to the safety of a cornea recipient and vital for the success of an eye bank.

An organization must understand the principles and tools for identifying the risk, assessing the impact, determining the action to mitigate it, and continually monitoring for past, current, and future risks that can potentially cause harm to patients or impact the ability of the organization to provide services.

This presentation will cover:

  • What is Risk Management?
  • How to identify Risks and perform a risk assessment
  • Risk mitigation and monitoring
  • Examples of the use of quality tools such as FMEA

Ensure your organization is prepared to mitigate potential risks; register for this session today.


For one fee of $50 (EBAA Member) or $150 (Non-Member), the entire organization may attend the webinar. After registration, a confirmation email will be sent with a discount code. The contact person who purchased the session should send the discount code to other staff members who may wish to attend the session. The discount code will allow staff to attend remotely for free. 

Note: if an organization has multiple locations, additional registrations must be purchased for each location.

CEU Information

A new CEU process has been implemented. If an individual views the session through their own eyeLEARN account, they simply need to complete the survey on their account to claim credit for the session. If a group of people view the session together in a conference room, then each person should complete the survey listed in the confirmation email to claim CEU credit. 

Important: Whether through eyeLEARN or the survey in the confirmation email, each attendee must complete their own survey to claim credit for the session.

Jackie Warn, MBA, CMQ/OE

Chief Quality Officer

Nevada Donor Network

As Chief Quality Officer, Jackie leads the Quality, Compliance, and Performance Excellence programs along with the Clinical Laboratory operations at Nevada Donor Network. She has over 25 years of experience in healthcare inclusive of the organ, eye, tissue, and medical laboratory industries. Prior to joining Nevada Donor Network in 2017, Jackie worked at 2 other Organ Procurement Organizations as the Corporate Director of Quality and Compliance, Sr. Director of Quality and Regulatory Affairs and Corporate Compliance Officer. Likewise, Jackie worked as the Manager of Quality for a tissue processor and as a Medical Laboratory Technician in multiple hospital and reference laboratories. 

Jennifer Drago

Executive Director

Advanced Quality Resources

Jennifer Drago is the Executive Director of Advanced Quality Resources, a Quality Systems & Regulatory Consulting firm and a Quality Auditor. She has previously worked as a Quality Systems Manager at an Organ and Tissue Recovery Agency.  She received a B.S degree in Physical Science from Kansas State University.  She has over 15 years’ combined experience in Quality and Regulatory Affairs in Blood Banking, Medical Devices, and Eye, Tissue & Organ Procurement. 

Jennifer is a Certified Tissue Bank Specialist (AATB), Certified Quality Auditor (ASQ) and a Certified Manager of Quality and Operational Excellence (ASQ).  She also has her Six Sigma Yellow Belt Certification and was a Six Sigma White Belt Trainer.  She specializes in the system aspects of Quality and utilization of a Risk Based Management approach.


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4 Questions
1.00 CEU credit  |  Certificate available
1.00 CEU credit  |  Certificate available