Shift Happens: Optimizing Donor Coordinator Schedules

Includes a Live Web Event on 02/12/2026 at 2:00 PM (EST)

Donor Coordinators are the heart of every eye bank, working 24/7 to take referrals, assess donor suitability, and support grieving families in their most difficult moments. But the long hours and emotional demands of this vital role can take a heavy toll—leading to burnout, low job satisfaction, and high turnover. Join Christina Vittoz (Quality Assurance Director/Donor and Recipient Family Liaison, Cincinnati Eye Bank) and Jolie Schmidt (Director of Clinical Operations, Lions Gift of Sight) as they share how their organizations have reimagined scheduling to put people first. They will discuss practical, proven strategies to boost Donor Coordinator well-being, increase engagement and morale, and reduce turnover and build a stronger, more resilient team.

Learning Objectives:

Learn methods for increasing engagement among Donor Coordinators
Identify scheduling options to enhance operations
Gain ideas for minimizing turnover

Christina Vittoz, MA

Quality Assurance Director

The Cincinnati Eye Bank

Christina Vittoz, MA, is the Quality Assurance Director at The Cincinnati Eye Bank. She has contributed to the donation community in both working with her local OPO in the Call Center and Eye Bank for over 9 years. Christina currently serves on DPCR Committee. Her time away from work is spent running between sports and school events with her three teenagers and with what time is left she spends with her fiancé, Jim, baking, painting, doing photography and floral arrangements.

Jolie Schmidt, CEBT

Director of Clinical Operations

Lions Gift of Sight

Jolie Schmidt, CEBT, is the Director of Clinical Operations at Lions Gift of Sight. She oversees the Donor Coordination team, Medical Director Designees, and Distribution/Allocation. Jolie has been with Lions Gift of Sight since 2018, and has over 12 years of experience in donation. She currently serves on the Technical Procedures Manual Subcommittee. When not at work, Jolie enjoys snuggling with her dogs, listening to entirely too much Taylor Swift, and conducting paranormal investigations.